Iowa: How the Iowa Caucuses Became an Epic Fiasco for Democrats | Reid J. Epstein, Sydney Ember, Trip Gabriel and Mike Baker/The New York Times
The first signs of trouble came early. As the smartphone app for reporting the results of the Iowa Democratic caucuses began failing last Monday night, party officials instructed precinct leaders to move to Plan B: calling the results into caucus headquarters, where dozens of volunteers would enter the figures into a secure system. But when many of those volunteers tried to log on to their computers, they made an unsettling discovery. They needed smartphones to retrieve a code, but they had been told not to bring their phones into the “boiler room” in Des Moines. As a torrent of results were phoned in from school gymnasiums, union halls and the myriad other gathering places that made the Iowa caucuses a world-famous model of democracy, it soon became clear that the whole process was melting down. Volunteers resorted to passing around a spare iPad to log into the system. Melissa Watson, the state party’s chief financial officer, who was in charge of the boiler room, did not know how to operate a Google spreadsheet application used to input data, Democratic officials later acknowledged.