National: The Simple Lessons from a Complicated Iowa Caucus | Gowri Ramachandran and Susannah Goodman/Just Security
The very high-profile failure of a new app that was supposed to help report Iowa Caucus results has generated some important lessons. Even though the New Hampshire primary was not plagued by the same kinds of gross technical failures, it would be a mistake to just quickly move on and forget the lessons of the first debacle. As the Nevada Caucus approaches, it’s clear some lessons have been learned, but not all. As is widely known now, the Iowa app technology was designed to help record results from rounds of caucusing and pull together the results from across the state. But the app didn’t work, and results were not delivered, raising questions about not just the technology but the implementation process for the system. Massive frustration and even conspiracy theories ensued. Fortunately, Iowa had paper records and was able to turn to those in the face of the tech failure to help confirm the results. The media, candidates, and the public had to be patient, but without the paper records, results wouldn’t have been just delayed; they would have been impossible to obtain. The first lesson is clear: Anything computerized can fail for a slew of reasons, from hacking to software defects to inadequate training of election workers. This includes tablets, voting machines, ballot scanners, electronic poll books, and apps on phones and tablets.