A technology glitch that halted voting in two Georgia counties on Tuesday morning was caused by a vendor uploading an update to their election machines the night before, a county election supervisor said. Voters were unable to cast machine ballots for a couple of hours in Morgan and Spalding counties after the electronic devices crashed, state officials said. In response to the delays, Superior Court Judge W. Fletcher Sams extended voting until 11 p.m. The counties use voting machines made by Dominion Voting Systems and electronic poll books — used to sign in voters — made by KnowInk. The companies “uploaded something last night, which is not normal, and it caused a glitch,” said Marcia Ridley, elections supervisor at Spalding County Board of Election. That glitch prevented pollworkers from using the pollbooks to program smart cards that the voters insert into the voting machines. Ridley said that a representative from the two companies called her after poll workers began having problems with the equipment Tuesday morning and said the problem was due to an upload to the machines by one of their technicians overnight.
Comal County Elections Officials are reviewing voter logs to see how many people could have been impacted by a technical issue at the polls on Tuesday. The glitch impacted ballots cast on Election Day after poll pads were rebooted. Election workers heard from three voters who noticed local races were missing but others may not have known their ballots were incomplete. “It’s very possible that they didn’t realize that it wasn’t on there,” said Comal County Clerk, Bobbie Koepp. “We’re checking each one up against what could have voted versus what voted.” Koepp says the company that makes the poll pads, where the issue seems to have originated, should have notified her sooner and should take some responsibility. “It’s part of my duties to make sure that everybody gets what they’re supposed to get when they come to vote and I do take responsibility for that,” said Koepp. “But in my defense, I honestly feel that [KnowInk] needs to make it right. They need to make a statement and need to tell everybody what happened.”