In a development that will surprise few who’ve been tracking government, technology or world events more broadly, artificial intelligence has, on average, overtaken all other concerns in state technology offices across the nation. The National Association of State Chief Information Officers, a group that represents state governments’ top IT officials, on Tuesday published its annual list of priorities, which is based on a survey of its membership. In last year’s list, AI was barely edged out for the top slot by cybersecurity, a technical and political concern that has made the list all 20 years since its first edition. But this year, said Doug Robinson, NASCIO’s executive director, AI won and “it wasn’t even close. It’s been a very swift ascension to No. 1.” For state CIOs, generative AI tools represent a means of offsetting workforce shortages that have been slow to repopulate after the COVID-19 pandemic, chatbots to provide residents more personalized experiences when they visit government websites, or a scalpel to shave a few extra hours of work off processing applications for safety-net benefits that will receive less support under the second Donald Trump presidency.
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