Although most Americans can summon a private car, order a drone and purchase international plane tickets using their smartphones and computers, many voters will find themselves using good old-fashioned pen-and-paper ballots as they vote this primary and general election season. This might be a surprise, given the increased push toward more digitized civic engagement, but there’s been strong pushback against electronic voting. Questions about reliability and security have been raised, and in some states, legislation is now forcing boards of elections to use paper-based voting machines. Maryland is one of those states. The state was actually a pioneer back in 2002 when it adopted touch-screen voting kiosks, but concerns about the accuracy and reliability of an electronic voting system without a paper trail led to the Maryland General Assembly passing a law in 2007 that saw the state roll back the push toward electronic voting. … There’s no denying that the average citizen would like to vote electronically. But the problem isn’t a technical question of being able to cast votes online, but more about being able to cast votes as safely and privately as happens with paper ballots.
“When people stop me in the supermarket and ask, ‘When am I going to be able to vote on my cell phone?’ I say ‘Pretty soon — in about 20 years,’” said Dana DeBeauvoir, the county clerk for Travis County, Texas, in a USA Today article. But back to the original question: If we can buy almost any and everything we want online, why shouldn’t we be comfortable voting using the same or similar processes that allow us to use our credit card information to purchase groceries or buy electronic goods?
The answer is that e-commerce expects and is comfortable with a certain level of fraud. Our electoral process, however, has zero tolerance for fraud. “Online banking is a huge success, but we expect a relatively high cost in the sense of fraud and loss in any given day, but we still gain far more value out of that,” said Kathryn Peters, co-founder and chief operating officer of Democracy Works, a group that aims to streamline elections, in story in The Atlantic. “The problem with online voting is … that’s a cost that historically we have not been willing to consider in terms of an election outcome, in being able to review that it is completely free and fair. To be honest, a zero- or minimal-risk tolerance in elections makes sense from a policy perspective.”
The voting process is clearly on the path toward innovation and evolution, but states and boards of elections have to balance technology innovation with iron-clad security. And until that right mix of security and convenience is achieved, we can expect states to grapple with how and when to implement new technology in the voting process.